Privacy Policy

This privacy policy contains information about how we handle your personal information.

We encourage you to carefully read through the privacy policy.


  1. Contact information

  2. Central concepts

  3. Controller

  4. What type of information do we collect?

  5. Consent  by paragraf 6f, and the possibility to withdraw your consent

  6. Information from other sources

  7. Purpose of process, of personal information

  8. Consent to email correspondence, direct marketing, and further contact

  9. How long do we store your information?

  10. Who can the information be shared with?

  11. Sharing of information with a third party

  12. Where do we store the information?

  13. Your rights in relation to access, deletion, and optionally moving

  14. Other purposes

  15. Information capsules

  16. Email and phone number


1. Contact information for Arctic Workshop.

Arctic Workshop is controller for handling your personal information. If you have questions, or wish to contact us, to exercise your rights, you will find our contact information here:


Arctic Workshop

v/ Lene Jeanette Dyngeland

Vei 232.15.H0301

Organisation number:  921 595 360

Email address:

Mobile: (+47) 404 83 051


2. Central concepts.

Personal data is information alone, or together with other information, and it is used to identify, localize, or contact a person. Examples on personal information is, name, phone number, and email.


The processing of personal data involves all form of handling of personal information as: collection, analysis, registration, and storage.

The controller is the one who determines the purpose of the processing of personal data, and which information is requested. It is the person responsible for treatment who is responsible for ensuring that the handling of your personal data is based on the applicable Personal Data Act.


3. Controller.

Arctic Workshop is responsible for the processing of your personal information.


4. What type of information do we collect?

When you sign up via a form, order a service, or product, use our chat feature, or visit our website, you may be asked to provide information. Depending on the situation, we may be able to request the following personal information:



Telephone number



Other information such as detailed questions, or answers to forms.


5. Consent  by paragraf 6f, and the possibility to withdraw your consent.

We use legitimate consent based on Paragraph 6f of the Privacy Act. If you have a customer relationship with us from earlier, or you are a new customer, this would be a legitimate reason to send you information. This is assimilated to a consent under the Marketing Act, as has been the case in Norway for many years. You may at any time withdraw this consent, that we will process your personal information. If you withdraw your consent, we will remove the information we have about you. Note that deleting the information from us may affect the delivery of information within the framework of the customer relationship, as well as affecting ongoing dialogues.


6. Information from other sources.

When you consent to us processing your personal information, you also agree that we may record other information about you that you have provided us with, on an earlier occasion. Based on publicly available information, we can also supplement your registered information with industry, and additional contact information. If you are a customer with us, we can also add additional contact information to your information, which you have registered with us via eg. phone for customer service. Information required for the services you will use will also be stored.


7. Purpose of process, of personal information.

The information you provide is used for the following purposes:

Sales, and marketing activities in the form of direct e-mail, or telephone contact.

Customer care, and information about our products.

To get statistic,s and user behavior information to improve both the home page, and the user experience itself.

So we can give you a more personal experience and deliver products, and other content that interests you.

We request your personal information to:


Respond to requests.

Send the requested material, or otherwise fulfill our obligations to you submitting your information.

Create and maintain a sales dialog.

Send information that may be of interest to you.

Add to the news list for news, and other content that you have chosen to receive yourself.


8. Consent to email correspondence, direct marketing, and further contact.

By agreeing that we process your personal information in accordance with the above purposes, you agree to the following:


We process your personal information under this Privacy Policy.

We can send you direct marketing via email about our products.

We can contact you by e-mail, or phone.

Subscription to newsletter via email you have chosen to receive. You can say no to further emails by contacting us directly.


9. How long do we store your information?

We process the personal information only as long as it is relevant, and meet the purpose of their collection, then we delete the information.

If you have an active dialogue with us, we will take care of your information for 2 years from the last contact; then we remove the information we have about you. An active dialogue is defined as having had interaction with Arctic Workshop or representatives of us over the past 2 years by telephone, by answering emails, downloading material on the website, or signing up via a form.

If you have consented to the processing of your personal data in connection with the acceptance of regular emails, we continue to process your personal information until you terminate your subscription. Then we store your personal information for 2 years before we delete the information.

In the event that you are employed in a business that is a customer with us, we will process your information within the framework of customer care. For active customer relationships, we treat your information until (1) you terminate your position in the business, or that (2) the business no longer has an active customer relationship with us. When a customer relationship is terminated, the terms of storage, and processing of information are subject to the same terms described in the preceding paragraphs. If you terminate your employment in the business, you are responsible for notifying us so that we can delete your information.


10. Who can the information be shared with?

The information provided will be available to a limited number of people in the business, either working in the marketing department, customer support, accounting, or sales.


11. Sharing of information with a third party.

We do not sell your personal information to third parties. If there is an ongoing sales, or customer dialogue between you, us and some of our affiliates, we share information such as:




Telephone number


If we have recorded your information in connection with an event performed with an external party, we may transfer the same categories of personal information as noted above, as well as any responses to additional forms or questions.


12. Where do we store the information?

The information is kept by Arctic Workshop, in our customer system. We use Visit Svalbard, and Travelize, which then again has an agreement with their subcontractors.


13. Your rights in relation to access, deletion, and optionally moving.

You have the right to get information about what information we have about you. You may also require us to correct inaccurate information, or delete your information.

If you wish to withdraw your consent, or require an overview of information, correction, or deletion, please contact us at the email address we have provided under the section for contact information. To receive such info, you must send an electronic copy of the request to a signed document. If you want to move information, we can also help you with that.


14. Other purposes.

If we are going to use the personal information for a purpose other than that for which they were collected, the disclosure obligation will reappear and we will have to state what the new purpose is, and reissue some of the information above.


15. Information capsules (cookies).

Cookies are small text files that are placed on your computer when you download a website.

Data retention and processing of this information is not permitted unless minor users have been informed, and have given their consent to the processing. The user should know about, and approve, which information is processed, what the purpose of the processing is, and who is processing the information.

We only use cookies to give you a better user experience on our pages, so you don't have to fill in fields again every time you are on our site.


15. Email and phone number.

We use e-mail, and telephone as part of the daily work.  Relevant information that emerges from telephone calls, and e-mail exchange that takes place as part of the customer processing is registered in the customer system.

Our employees also use e-mail in regular dialogue with internal, and external contacts. The individual is responsible for deleting messages that are no longer relevant, and reviewing at least every year, and deleting unnecessary content in the mailbox. Upon resignation, the email accounts are deleted, but some relevant emails will normally be transferred to colleagues.


Sensitive personal information should not be sent by email.


We remind you that regular email is unencrypted. We therefore do not encourage you to send confidential, sensitive, or other confidential information via email.

Arctic Workshop

Vei 100.2

9170 Longyearbyen 921 595 360

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